Find an answer
Choose a topic for help with listening, your account or your artist profile.
Account access & password recovery
Use the email address or username for your CrateVolt account. If you have forgotten your password, request a reset using that email address.
Listening & playback
Open an artist page and choose Play beside a recording. The player stays at the bottom of the page. Use Play/Pause, Stop, the progress slider and volume controls. If you cannot hear audio, check the player volume and your device sound.
Saved artists, songs & playlists
Sign in before saving artists or building playlists. Open My Dashboard to find your saved collection. On an artist page, use the Playlist action to see the available options.
Artist profiles & releases
Open Artist Workspace to create or manage your artist profile and prepare releases. A submitted recording must pass review before it appears in public discovery and city releases. Check your workspace for its status.
Purchases, receipts & fan clubs
When a recording or fan club has no checkout option, purchases for it are not open. Public recordings remain free to listen to. If you need help with an existing payment or membership record, sign in and include its order or receipt reference in a private support request. Never include card numbers or passwords.
Comments, votes & reporting
Sign in and verify your account email to participate. Open Comments & conversation beneath a recording. Comments can be held for review. Signed-in listeners can report a published comment; reports go to private support for review.
For a guest purchase, email gameday5000@gmail.com with your order number. Never send card details or your private receipt link.
Get help from CrateVolt
Get help with your account, purchases, memberships or artist profile.
Sign in for support