Payments & refunds
Updated October 8, 2026
Before you pay
Check the artist, item, price, billing interval and total displayed in Stripe Checkout. Currency is Canadian dollars unless checkout explicitly states otherwise. Applicable taxes and payment options are displayed at checkout. Do not submit a payment when checkout identifies test or sandbox mode.
Artist share and platform fees
The platform model allocates 90% of eligible recording, tip and fan-club proceeds to the artist and 10% to CrateVolt, before processing fees, taxes, refunds and disputes. The checkout and artist agreement determine the applicable amounts. Label and publishing services have separate agreements; their proposed fees are not automatically charged by uploading music.
Digital purchases and tips
A paid recording order provides the eligible personal-use download and a receipt. A tip supports the artist and does not purchase ownership or a benefit unless one is expressly described. Guests can use their private receipt link; keep it secure. Report missing downloads, duplicate charges or incorrect transactions with your order number. Support reviews refund requests with the relevant artist and payment records. No refund is guaranteed solely by submitting a request, and applicable consumer rights continue to apply.
Fan-club memberships
When recurring checkout is available, monthly or annual memberships renew at the interval and price disclosed at checkout until renewal is cancelled. Use My Dashboard → Your Fan Clubs → Manage Renewal. Cancelling renewal stops future renewal charges; it is distinct from requesting a refund or deleting your account. Access is governed by the paid membership period and payment status. Failed payments may interrupt benefits. A full refund of the payment providing access can revoke access; a partial refund does not necessarily revoke it.
Artist payouts
Artists must complete Stripe onboarding and its identity, banking and tax requirements. Dashboard artist-share totals are not an available bank balance. Stripe determines settlement timing, reserves, disputes and payout availability. Artists manage their connected-account payment obligations and can request platform support for discrepancies.
Get help
Use Artist & Fan Support or email gameday5000@gmail.com with the order or membership reference. Never send card numbers, passwords or banking documents. See the Privacy Policy for transaction information and account requests.